Support

If you have any questions about the product you purchased, please don’t hesitate to contact our team via email at: [email protected]

We are here to assist you with anything you need and to answer all your questions. Our goal is to ensure you achieve the best possible results with MatchaTide, helping you regain control of your weight, your body’s energy, and confidence in your routine safely.

We are committed to supporting you on this journey.

Typically, we respond to emails within 48 business hours.

 
 

Frequently Asked Questions

MatchaTide combines prebiotics and cutting-edge probiotics to rebalance your gut microbiome.

Its formula works on two main fronts: prebiotic fibers feed the good bacteria in your gut, while probiotic strains like Akkermansia muciniphila — linked in studies to a healthy metabolism — help your body process food more efficiently.

The capsules are 100% vegetarian and lactose-free, making the product accessible for different dietary profiles.

 

Yes! MatchaTide is formulated with safe, high-quality natural ingredients.However, if you are pregnant, nursing, under the age of 18, or have a known medical condition, we recommend showing the label to your doctor before starting, just as a precaution.

 

It’s very simple: Take 1 capsule daily with an 8 oz. glass of water. For best results, we recommend taking it in the morning, preferably before a meal.

Important: Refrigerate after opening to preserve the potency of the probiotics.

This routine allows the prebiotics and probiotics to work consistently in your digestive system, providing nutritional support to your microbiome throughout the day — without relying on chemical medications or temporary solutions.

 

Most of our customers choose the 6-bottle kit — which covers a full 6-month treatment, includes free shipping, and offers the biggest discount per unit. This time frame is ideal for allowing ingredients  to work consistently in your system.

 

Absolutely! Your purchase is protected by our 60-day Results Or Refund Guarantee. If you are not completely satisfied with your experience, simply contact our support team at [email protected] within 60 days for full guidance.

 

Because we use high-quality plant extracts and maintain small-batch production for strict quality control, inventory often sells out quickly. If you see this page online, we recommend securing your kit today while current supplies last. 

 

Not at all! Your purchase is a one-time payment with no auto-ship, recurring charges, or hidden fees. You only pay for what you select at checkout.

 

Refund Policy

You have 60 days from the date of purchase to try MatchaTide and feel the difference in your body — less hunger throughout the day, more constant energy, greater control over eating, and a routine that feels lighter, more focused, and aligned with your goals.

 

Refund Request Rules

    • The minimum trial period for the product is 30 days.
    • You must begin the return process within 60 days of your purchase date.
    • Only sealed bottles are eligible for a refund.
    • The refund does not include shipping or any customs fees.
    • The return shipping cost is the responsibility of the customer.
    • A 20% restocking fee will be deducted from the total order amount.

Steps to Request a Refund

1. Request the Authorization Code

To start your return process, please contact our specialized team by email: [email protected]

2. Wait for Processing

Once the returned items are received and verified:

  • The refund will be issued to the original payment method.
  • A 20% restocking fee will be applied and deducted from the total refund amount.
  • It may take 5 to 10 business days for the refund to appear on your statement, depending on your financial institution.

You will receive a confirmation email once the process is completed.

Scientific References

The company is not endorsed by, sponsored by, or affiliated with any of these organizations

The information we provide is not intended to replace consultation with a qualified medical professional. We encourage you to inform your doctor about any changes you make to your lifestyle and discuss them with him or her. For questions or concerns about any medical conditions you may have, please contact your doctor. The content of the website and the product for sale are based on the author's opinion and are provided "AS IS" and "AS AVAILABLE". You should conduct your own research and verify the information with other sources when researching health issues and always review the information carefully with your healthcare professional before using any of the protocols presented on this website and/or the product sold here. Testimonials, case studies, and examples found on this page are results submitted to us by CartiVex users and may not reflect the typical buyer's experience, may not apply to an average person, and are not intended to represent or guarantee that any person will achieve the same or similar results.

Some names and personally identifying information on this site have been changed to protect individuals' privacy. The statements on this website have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. The information provided by this website or this company is not a substitute for a face-to-face consultation with your physician and should not be construed as individual medical advice. The testimonials on this website are individual cases and do not guarantee that you will get the same results. All content, including text, graphics, images, and information, contained on or available through this website is for general information purposes only.

You are encouraged to confirm any information obtained from or through this website with other sources and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEBSITE.

Copyright 2026 by Cartivex Research. All rights reserved.